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Platform · Act — Interact

Interact.
Act on every channel.

One decision, the right channel, delivered in milliseconds — push, in-app, web, SMS, WhatsApp, RCS, email, voice and more.

Talk to Solutions See Intent decisioning →
Channel Console
LIVE
Channels orchestrated
Push
iOS · Android
In-app
Card · story
Web
On-page
SMS
Branded
WhatsApp
Template
RCS
Rich card
Email
Dynamic
Voice
Agent assist
Delivery trace · live
PUSH
Salary credit nudge · delivered
5ms
WHATSAPP
Top-up offer · read
8ms
IN-APP
Pre-approved PL card · clicked
11ms
SMS
OTP fallback · delivered
14ms
VOICE
Agent brief · pushed to RM
3ms
8 channels live 5.8M sends / hr P95 9ms
What is Interact

The right channel, in milliseconds.

The Act layer of the Appice loop — every decision routed to the channel most likely to convert, with consent, fatigue and quiet-hours applied automatically.

Channel arbitration

Picks the best channel per customer, per moment — from the cheapest path that still meets the SLA.

Native templates per channel

Rich push, WhatsApp templates, RCS cards, branded SMS, dynamic email, in-app cards and stories — all rendered natively per channel.

Frequency & fatigue

Cross-channel frequency caps, quiet hours, and per-customer fatigue scoring — so you never over-message.

Channel Catalogue

Every channel Interact orchestrates.

Owned and paid, real-time and batch, digital and human-assisted — delivery, retries and arbitration end-to-end.

Mobile Push
iOS APNs
Android FCM
Rich push (image, video, carousel)
Silent / data push
Geofenced & trigger-based
In-App
In-app messages
Inbox / message centre
Stories & cards
Native overlays & nudges
Onboarding tours
Web
Web push (browser)
On-site personalisation
Modal & banner overlays
Logged-in app personalisation
Exit-intent & recovery
SMS
Transactional SMS
Promotional SMS
2-way SMS & replies
Branded sender / shortcodes
DLR ingestion & retries
WhatsApp Business
Template messages
Session messages
Interactive buttons & lists
Media (image, video, doc)
2-way conversation flows
RCS
Verified sender
Rich cards & carousels
Suggested replies & actions
Brand-safe fallbacks to SMS
Read receipts & analytics
Email
Transactional email
Marketing email
Dynamic / AMP email
Drip & lifecycle journeys
Deliverability & bounce handling
Voice & IVR
Outbound voice (TTS)
IVR call flows
Click-to-call
Voice OTP & verification
Conversational voice agents
Contact Centre
Agent next-best-action
Live-chat orchestration
Co-browse / screen-share hooks
CRM / Dynamics / Salesforce push
Workforce-management triggers
Self-Service Channels
ATM / kiosk personalisation
Branch terminal nudges
Connected-TV / OTT
Wearables & smartwatches
Voice assistants (Alexa, Google)
Social & Messaging
Facebook Messenger
Instagram DM
Telegram & LINE
Viber Business Messages
Apple Business Chat
Custom & Webhook
Outbound webhooks
Custom REST endpoints
Internal system triggers
Slack / Teams alerts
Print / direct-mail handoff
Orchestration

More than just delivery.

A journey engine, not just a sender — sequencing, fallbacks, hold-outs and live A/B, all native.

01

Cross-channel journeys

Sequence push → email → WhatsApp → voice — with fallbacks if the customer does not respond.

02

Hold-outs & A/B

Built-in control groups and live experiments — measure incremental lift, not just open rates.

03

Real-time triggers

Decisions from Intent fire the right action the moment a signal arrives.

04

Closed-loop measurement

Every send streams back into Insights — outcomes, attribution, model retraining.

Ready to act

See Interact orchestrate your channels.

A 30-minute working session — bring a journey, we will show you channel pick, sequencing and lift.

Book a Working Session See Intent decisioning →